Travel Contact Centre – Technology

The Contact Centre for corporate travel is the engine around which the whole business revolves. If you don’t have a smoothly operating Contact Centre, you do not have a product. The Unit can be quite a beast when it comes to Technology. The secret of success in a Contact Centre lies with the manager’s skill and ability to harness the entire offering of the various technologies employed, and make them work together, to deliver a best-in-class product. Continue reading “Travel Contact Centre – Technology”

Corporate Travel Contact Centre – Location

The Contact Centre is the heart of the Corporate Travel service to clients. It is the engine; everything else will revolve around it.  Without it, there can be no service. Where then, would be the ideal location for your all important Corporate Travel Contact Centre? Many a diehard traditionalist would tell you that it should be located where the head office is. In other words, the Managing Director or CEO, would like it where he is located.  Such a notion, I presume, would come from a desire to show off one’s empire to every visitor.  Some others would argue for it to be located in their own building, wherever that may be. Their main argument would be that with such an arrangement, they will have no rental costs.  My own views on the subject are very different. Continue reading “Corporate Travel Contact Centre – Location”

Welcome to My Travel Blog

When I looked at what sort of Travel Blogs are out there on the Net, I came across hundreds. They are mostly Leisure Travel Blogs sharing information on destinations, or how to construct your trip. There are lots of tips. Many dos and don’ts. I have also seen some Business Travel Blogs that cater mainly to the corporations; not too many of those, however. Continue reading “Welcome to My Travel Blog”